Return Policy

You have the right to withdraw from this contract within one hundred days without giving any reason. The cancellation period is one hundred days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must notify us (Zeppy GmbH, hello@zeppy.com, telephone: +43 1 403 3942, fax: +43 1 403 3942 11) by means of a clear statement (eg a letter sent by post , Fax or e-mail) about your decision to withdraw from this contract.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer) have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You can use the enclosed sample withdrawal form, which is not required. You bear the immediate costs of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to a handling that is not necessary for you to check the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following contracts

  • Contracts for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery.
  • Contracts for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
  • Contracts for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.

Withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

- Zeppy GmbH, hello@zeppy.com, Phone: +43 1 403 3942, Fax: +43 1 403 3942 11

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

- Ordered on (*) / received on (*)

- name of the consumer (s)
- address of the consumer (s) 

- Signature of the consumer (s) (only when notified on paper)
- date 

(*) Delete as appropriate.

It is best to put the unwanted items with the invoice in their original packaging (if no longer available, please find a suitable box), seal well, choose the cheapest shipping method and please send to 

Zeppy GmbH
Schottenfeldgasse 72/1/1
1070 Vienna

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